Privacy Policy

Introduction

Jetlak Foods Limited("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at https://jetlak.com or contact us through our online forms.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you voluntarily provide to us when you use our contact form or enquiry forms. This may include:

• Your name
• Email address
• Phone number
• Subject of your enquiry
• Message content
• Type of enquiry (general, distribution, careers, or media)

We do not collect sensitive personal data such as financial information, national identification numbers, or health data through our website.

How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiries and provide customer support
• To process distribution or partnership requests
• To manage career applications and recruitment communications
• To improve our website and services based on feedback

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

We may use the following types of cookies:

• Essential cookies: required for the website to function properly
• Analytics cookies: help us understand how visitors interact with our website, so we can improve the experience

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

Third-Party Services

We may use third-party services to help operate our website and analyse usage patterns. These services may collect anonymous data about your visit, including:

• Web analytics providers (to measure site traffic and behaviour)
• Hosting providers (to serve our website reliably)
• Email delivery services (to send responses to your enquiries)

These providers operate under their own privacy policies. We do not sell, trade, or rent your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Kenyan law. Contact form submissions are retained for up to 24 months, after which they are securely deleted.

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes secure server infrastructure, encrypted data transmission (HTTPS), and access controls limiting who can view your data within our organisation.

Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to the processing of your personal data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@jetlak.com.

Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: