Question 1

Is FruitVille really 100% fruit juice with no added sugar?

Accepted Answer

Yes. FruitVille is made from 100% real fruit with no added sugar, concentrates, or artificial sweeteners. What you taste is the natural sweetness of the fruit itself. Every flavour is made from whole fruit, preserving the natural vitamins and minerals.

Question 2

Can my children drink NuZiwa?

Accepted Answer

NuZiwa is safe for both children and adults. However, for children below the age of 1, we always recommend consulting your paediatrician before introducing any new food or drink.

Question 3

Is it normal to have oil at the top of my Nuteez peanut butter jar?

Accepted Answer

Absolutely. Natural peanut oil separation is completely normal and actually a sign of quality. It means no excessive stabilizers have been added. Simply stir the oil back into the peanut butter before use, and store the jar upside down to slow separation.

Question 4

Does Nuteez contain any allergens?

Accepted Answer

Nuteez is made from peanuts and is produced in a facility that processes peanut products. If you have a peanut allergy, Nuteez is not suitable for you. Always check the label for the full ingredients list.

Question 5

Is NuZiwa suitable for people with lactose intolerance?

Accepted Answer

Yes. NuZiwa is a plant-based oat drink. It contains no dairy and is naturally lactose-free. It is an excellent alternative for those who are lactose intolerant, vegan, or simply looking to add more plant-based options to their diet.

Question 6

Where can I buy Jetlak products?

Accepted Answer

Our products are available at major retailers across Kenya including Carrefour, Naivas, Quickmart, and Jumia Kenya. For specific availability in your area, contact us and we will point you to your nearest stockist.

Question 7

Can I become a Jetlak distributor?

Accepted Answer

Yes, we are always looking for distribution partners. Small retailers, wholesalers, and institutional buyers are all welcome. Reach out to us through our Contact page or call us at +254-202077411 to discuss distribution opportunities.

Question 8

Do you export outside Kenya?

Accepted Answer

Jetlak products are available across the East African region. If you are interested in importing our products to your market, contact our sales team to discuss partnership and export arrangements.

Question 9

What quality standards does Jetlak follow?

Accepted Answer

Every Jetlak product goes through rigorous quality checks at our Ruiru manufacturing facility before reaching the market. We adhere to Kenya Bureau of Standards (KEBS) requirements and continuously invest in improving our food safety processes and supply chain transparency.

Question 10

Where does Jetlak source its raw materials?

Accepted Answer

We source directly from Kenyan farmers through our farm-to-factory supply chain. This direct sourcing model, supported by the AgriFI Kenya Challenge Fund, ensures full traceability and supports local farming communities.

Question 11

How long has Jetlak been in business?

Accepted Answer

Jetlak Foods was founded in 1994 in Ruiru, Kenya. We have been manufacturing food and beverage products for over 32 years, making us one of the most established food manufacturers in the country.

Question 12

Does Jetlak have any community programs?

Accepted Answer

Yes. Through Jetlak Cares, we support community initiatives including our annual Christmas partnership with New Life Home Trust, nutrition education programs, and local community development. Giving back to the communities that support us is a core part of who we are.

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